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Penlane Ltd - Bristol Uni Students Accommodation

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Frequently Asked Questions

When can we view a property?
Properties can be viewed from January 23rd 2012.
How do we view a property?
Please call the Penlane Ltd office on 01275 853003
Do you charge an arrangement/agency fee?
No - Penlane Ltd is not an agency and does not charge fees.  We will take a deposit for the value of one months rent from each person on the signing of the contract
Are your Gas appliances tested for safety?
All our gas appliances are tested annually by a Corgi Certified Tester and the relevant certificate is issued. If an appliance fails we switch it off and either repair or replace it as soon as possible
Do you supply double beds?
No we supply single beds only, if you wish to bring your own double be will remove ours.  Please give 7 days notice
What if something breaks?
We Fix it! We use our own contracted Plumber, Electrician, Carpenter and General Builder, when neccesary. There is nothing we cannot fix.  You will get direct telephone numbers for repairs and speak to the actual person, not a call centre or agency
Do you have fire alarms and Electrical testing?
Yes all our properties have the correct standard fire alarm (council checked) and electrical test certificate
Will the property be cleaned when we move in?
No, we do not clean before you move in.  We hope existing tenants will leave it clean for you. We offer the option at Penlane Ltd's expense for commercial cleaners to come in and clean through your property.  You need to arrange this with our office.  We require 7 days notice

Landlords are legally bound to protect deposits, how does Penlane Ltd do this?
Penlane Ltd insures all its deposits with Tenancy Deposit Solutions Ltd and a certificate confirming this is issued during the contract signing
 
When can we move in?
Our contracts run from July 1st to june 30th, so July 1st would be the first day you can move in
 
Are your properties licensed?
Yes, all accommodation that falls within the licensing category under the housing act 2004 have valid certificates
 
Do you take part in the accreditation scheme?
All our properties are accredited and up to date as per the scheme
 
What are your properties like?
We make our properties safe, simple and affordable.  Our accommodation is aimed at the student market
 
Whats included in the rent?
Water and sewage rates.  Tenants are responsible for gas, electric, telephone, internet and council tax should it come into force for students.  Any tenants who change to a non-student status during the contract are liable for council tax.
 
Its a joint contract, what does that mean?
You are all legally bound together on the one contract.  If one person does not pay their portion of the rent then the other people named on the contract become liable for that portion should Penlane Ltd be unable to collect from the non-payer.  Penlane Ltd will take legal action for non payment of rent
 
What if one of us wants to move out after a few months?
We ask that the group finds a replacement for the person leaving, then a new contract will be issued with the new group member. An administartion fee of one hundred pounds will be charged to the person moving out.  The rent is still payable if you move out and do not find a replecement

Copyright Penlane Ltd 2012